Support and FAQ

Welcome to the help page for the safeguarding training portal. On this page you will find answers to commonly occurring issues with the site, and advice about what to do next. If the information below does not enable you to address the problems you are experiencing, please do not hesitate to contact us at for further support.
The National Safeguarding Team

Registration and Login Issues

The link on the email sent to me to confirm my registration is not working.

Solution: Email us so that we can manually confirm your registration. You will then be able to login using you username and password.

Some members of my church / PCC do not have their own email address, or I share an email address with my partner or spouse. How can they register on the site?

Solution 1: Create temporary email accounts for the relevant individuals. 

Solution 2: If you are a Googlemail user, you can adapt your email address using +1,+2,+3. For example, if your email address is, then you can also use, and so on. All emails will come in to your usual gmail account.

Launching the C0 Basic Awareness Course

When I click on the 'Enter' button to start C0 Basic Awareness, I receive error messages and the course fails to launch

Solution: This is an issue that usually affects some Mac users and/or users of the Safari web browser. 

 In the majority of cases, one of the following solves the problem: 

1) Try closing the pop-up window and re-launching the course by clicking ‘enter’ again. 

2) Installing Google Chrome web browser and using it to access the course. 

3) Installing the Firefox web browser and using it to access the course.

Last modified: Thursday, 30 November 2017, 10:41 AM